RETURNS – WARRANTIES – FAQ
Any online purchase can be returned for exchange or credit just by signing into your account. We ask that you do this within 30 days of purchase.
RETURN GUIDELINES:
Unused Items
- To be considered unused, it must:
- Be in its original packaging
- Show no signs of use as scuffs, stains, dirt, or marks that show wear
- Still be in the original condition with all tags still attached
- Once the item is received at our office credit will be issued.
Used Items
- Can only be returned at our retail store or by calling 605-336-7131
- Sticks, jocks and mouthguards cannot be returned
STICK WARRANTY
- All stick warranties are handled directly by each manufacturer, and they generally have a 30-day warranty from the purchase date.
- Leave all stickers on the stick for the warranty to be valid.
STICK MANUFACTURER RETURN POLICIES:
BAUER: https://www.bauer.com/pages/warranty
CCM: https://us.ccmhockey.com/playerstickswarranty.html
WARRIOR: https://warriorsupport.zendesk.com/hc/en-us/articles/115004802327-Hockey-Equipment-Warrenty
TRUE: https://www.truetempersports.com/en-us/hockey/warranty-policy
SHER-WOOD: https://sherwoodhockey.com/pages/warranty
FAQ
- Are skates sent out sharpened?
- No, they are sent unsharpened so you can have them done to your specifications
- When are orders shipped
- We try to ship orders out within 3 business days of receipt of your order
- I would like to order something not listed on your website
- Please call our retail store 1-605-336-7131 during business hours or drop us an email and we will see how we can help you
- I want to exchange my order
- It is handled the same way as a return. Just return the item for credit and purchase the correct item.
- I have baked and sharpened my new skates, can I return them
- We are sorry, no. They are considered a used item.
- Is shipping refundable?
- Shipping is not refundable
- When will I see my refund on my account
- Please allow 2-4 business days from receipt at our store to process the return. Once the return is processed, it may take a week for your bank to credit your account